RETURNS & REFUNDS

Because our 3D wax printing service produces custom items from customer-supplied digital files, successfully produced wax prints are non-returnable except where described below.

ORDER CANCELLATIONS

Orders may be cancelled for a full refund before printing begins. Once printing has started, the order becomes non-cancellable and is no longer eligible for a refund.

If you need to cancel an order, please contact us as soon as possible at cs@us3dservice.com. Please include your order number in your message.

FILE REVIEW & PRINTABILITY

Customer-supplied files are reviewed for printability before production begins.

If we identify an issue that prevents a file from being printed, we will contact you and ask you to revise and resubmit the file before production proceeds.

Some very thin, fragile or difficult features may only become apparent during printing or post-print handling. If this occurs, we will contact you to discuss the available options.

CUSTOMER-SUPPLIED FILES REPONSIBILITY

Customers are responsible for the design, dimensions and content of the digital files submitted for printing.

Our acceptance of a file means that we consider it suitable to proceed through our printing process. It does not constitute design approval, CAD verification or confirmation that the underlying model is technically correct or suitable for its intended use.

PRINTING ERRORS ATTRIBUTABLE TO US

If a printing error attributable to 3D Wax Printing Service is identified during production, we will correct the issue before the order is shipped whenever possible.

If an error attributable to us is discovered after delivery, please contact us within 24 hours of receipt and provide photographs clearly showing the affected item and issue. After reviewing the information, we may provide a replacement print at no additional charge or issue a refund for the affected item, as appropriate.

SUCCESSFULLY PRODUCED PRINTS

Wax patterns successfully produced according to the accepted customer-supplied file are not eligible for return, replacement or refund because the customer changes their mind, no longer requires the prints or decides to modify the design after production.

If a design change is required after printing has begun, a revised file must be submitted and a new order will be required.

DAMAGED, DEFECTIVE OR INCORRECT PRINTS

Please inspect your wax patterns promptly after delivery.

If a wax pattern arrives damaged, appears defective or does not match the accepted customer-supplied file, please contact us within 24 hours of receipt. Include your order number and photographs clearly showing the affected item, the issue and, where applicable, the shipping packaging.

Please retain the affected wax patterns and all original packaging until we complete our review. We will assess the circumstances and determine the appropriate resolution, which may include replacement of the affected print, a refund for the affected item or assistance with a shipping claim.

HOW TO CONTACT US

To cancel an eligible order, report a printing issue or shipping damage, or ask a question about your order, please contact us at cs@us3dservice.com.

Please include your order number and all relevant photographs or information so we can review the matter and assist you as quickly as possible.

CONTACT US